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Terms & Conditions

Terms of Use:

Dear valued guest: We thank you for visiting Puzzle store. These terms and conditions protect us, and our valued customers, and any visitor who uses this site. Please read the following terms carefully before using the site. The user agrees that access to and use of the site is subject to the terms and conditions below. If you have any objection to one of these terms, please contact us before completing the purchase process and Puzzle reserves the right to change or amend parts of the terms of use and provisions or add some or remove them at any time. The changes become effective when they are posted on the site without notice. Therefore, please review the terms of use and terms regularly for all updates. Your continued use of the site constitutes your acceptance of all changes being made to the terms and conditions.

Trademarks and Copyright

All intellectual property rights, whether registered or not registered on the site, and all the information and designs on the site belong to the Ohaji Trading Est registered in the Kingdom of Saudi Arabia, Riyadh. The trademark Puzzle owns it, and that all the content of the site is protected by copyright as it is a work collectively subject to the laws of the copyright of the Kingdom of Saudi Arabia and international agreements. All rights reserved.

Third parties

We use the Puzzle site with third parties, in the process of payment and shipping, in the event of any failure with these parties, we promise to take care of the matter and deal with it with the third party, but any failure with one of these parties is outside the scope of our responsibility.


 Puzzle store will ship the order to the address you have provided. Shipping takes approximately one to three working days, depending on the region of residence in the Kingdom of Saudi Arabia, and 10 to 20 days for the Gulf countries.

 Products with workmanship defects

 Puzzle store ensures that the products are of high quality, however if a product is found to have a manufacturer defect, Puzzle store will replace the product at no cost.

Exchange and returns:

To ensure that we provide the best customer service, all your purchases from the Basel store are replaceable and returnable within 3 days of their arrival to you and are only replaceable within 7 days of their arrival. All you need is: - Ensure that it remains in its original condition. - Fill out the return request form from here, and you will be contacted directly.

Exchange and return terms and policies:

The Exchange and return policy includes all products of the Puzzle store.

If the product arrives by the shipping companies, the product must be verified before receiving it.

If the product arrives broken, it should not be received from shipping companies.

In the event that a wrong product arrives at you, or a shipment that has a manufacturers defect arrives, Puzzle store bears all shipping and exchange costs, and in the event that you wish to exchange or return for any other reason, Puzzle store does not bear any shipping costs that result.

The customer does not have the right to cash back against returning the products that he obtained through the purchase of reward points, as he is compensated with reward points. In the event that the customer gets a free credit or a free purchase voucher, he is not entitled to convert the balance into cash. Puzzle store returns the amounts in the form of a cash balance in the customer’s account in the store once the returned shipments arrive at the store, or it sends the amount back to the customer’s account in a period of no less than a week after contacting the customer and taking his information clearly.

In the event that the customer purchases the products via Visa or MasterCard cards, and the customer wishes to recover the amount, compensation will be made by returning the payment to the same Visa or Master Card that was purchased, and the return period is subject to the policy of the bank (or electronic payment standard) provided to the service.