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RETURN & EXCHANGE

Exchange and return terms For Riyadh customers –
  • Exchange within only seven days from the date of purchase. 
  • Return within three days from the date of purchase.
  • A receipt for the purchase receipt must be available upon exchange and return
  • The product must be in the same condition when buying and wrapped in the original package
For clients outside Riyadh and outside the Kingdom:
  • Exchange within only seven days from the date of arrival of the product.
  • Return within three days from the date of arrival of the product.
  • A receipt for the purchase receipt must be available upon exchange and return
  • The product must be in the same condition when buying and wrapped in the original package
  • We do not cover the value of shipping to and from the customer in the event of a refund or replacement
  • If the product arrives by the shipping companies, the shipment must be checked if it is correct before receiving it
  • When the product arrives with factory defects, you must contact us within 3 days of the date of arrival, and the store takes care of the shipping costs.
The puzzle store has the right to amend the terms at any time and accordingly these conditions must be read before ordering